(fluent English) Application Support Specialist (EU, remote)
Palk täpsustamataTuruvahemik: 2700–3800 €
Responsibilities
Monitoring and managing incoming tickets in Zendesk, providing initial responses within agreed SLAs, performing basic troubleshooting and reproducing reported issues in testing environments, and escalating complex cases to L2, QA, or product teams while keeping customers updated until resolution.
Requirements
- English communication
- Customer support experience
- B2B SaaS support
- Zendesk
- Fintech familiarity
- Ticket management
- SLAs
- Escalation procedures
- Azure DevOps
- EU residency
Employer offers
- Remote work
- Referral rewards
- Health policy
- Self-development support
- No time tracking