Palk täpsustamataTuruvahemik: 2900–4050 €
Responsibilities
Monitoring and managing incoming support tickets in Zendesk, providing first responses within agreed SLAs, performing basic troubleshooting and reproducing issues, and escalating complex cases to L2, QA, or developer teams while keeping customers informed and tracking bug tickets.
Requirements
- English communication
- B2B SaaS support experience
- Zendesk
- Fintech familiarity
- Ticket management
- SLA management
- Escalation procedures
- Azure DevOps
- Bug reproduction
- EU residency
Employer offers
- Remote work
- Referral rewards
- Internal health policy
- Self-development support
- No time tracking