Customer Support Team Lead
4.8
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2050–3150 €
Responsibilities
Leading and supporting an in-house customer support team, monitoring outsourced queues, delivering coaching and performance reviews, and overseeing real-time queue health, shift handovers, and KPI adherence to maintain service continuity and customer experience.
Requirements
- Fluent English
- Coaching skills
- Project management
- Stakeholder management
- Data-driven decisions
- Metric-driven decisions
- Fast-paced environment experience
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid model
- Company events