CS Operations Specialist
4.8
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2800–3950 €
Responsibilities
Resolving sensitive Tier 2 escalations through cross-functional collaboration, conducting quality assurance audits and calibration sessions, providing structured feedback to agents, and improving escalation processes and playbooks.
Requirements
- Tier 2 customer support
- Escalation management
- Operational QA
- Safety case handling
- Advanced English proficiency
- Process documentation
- SLA case prioritization
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid work model
- Company events