VP of Customer Experience
4.2
Töötajate arv: 50–100
Põhitegevusala: Muu tarkvara kirjastamine
Palk täpsustamata
Responsibilities
Leading the Customer Services division across Customer Success, Onboarding, and Customer Support, building more systematic and scalable ways to understand and engage a large customer base, driving automation across the customer journey, turning customer insights into input for product strategy, and owning Customer Services performance through retention, adoption, and engagement metrics.
Requirements
- Customer leadership experience
- B2B SaaS experience
- Product thinking
- Systems thinking
- Automation mindset
- SaaS customer metrics
- Data-driven approach
- Product experience
Employer offers
- Stock options
- Health insurance
- Paid medical days
- Mental health services
- Hybrid work
- 28 days annual leave
- Loyalty days
- Learning budget
- Udemy access
- Company events