Palk täpsustamataTuruvahemik: 4250–5800 €
Responsibilities
Handling customer support requests across in-app chat, email and web forms, troubleshooting playback, login and account access issues, assisting with coin purchases, subscriptions, billing questions and refunds, and maintaining accurate ticket records with escalation of complex cases.
Requirements
- Customer support experience
- Fluent English
- Zendesk
- Intercom
- Payments support
- Subscription support
- Paddle
- Apple in-app purchases
- Google Play
- Bug reporting
Employer offers
- Flexible working hours
- 29 days PTO
- 10 paid recovery days
- Legal assistance
- English courses
- HR support
- Team-building events