Head of Customer Success and Support
5.0
Töötajate arv: 50–100
Põhitegevusala: Mujal liigitamata erimasinate tootmine
Palk täpsustamata
Responsibilities
Leading and coordinating the Customer Success and Support team, owning customer support issue resolution and escalation, overseeing deployed system lifecycles and handovers, managing end-user training, planning demonstrations, trials and field activities, and maintaining support processes, KPIs and customer feedback loops into product development.
Requirements
- Technical team leadership
- Hardware-software systems
- Troubleshooting
- Customer support lifecycle
- Deployed systems management
- Stakeholder management
- English communication
- Driving licence
- International travel
Employer offers
- Flexible work arrangements
- Professional development
- Employee referral rewards
- Health benefits
- Sports benefits
- Team events