Staff, Escalations Manager
4.8
Töötajate arv: 100–250
Põhitegevusala: Programmeerimine
Palk täpsustamata
Responsibilities
Leading a global team of escalation managers, mentoring and coaching team members, overseeing onboarding and training, driving process improvements, and managing sensitive escalations, incidents, and post-mortem reviews.
Requirements
- Technical support experience
- Tableau
- Excel
- Jira
- Zendesk
- Custom queries
- Reporting
- Coaching
- Process improvement
- Agile methodologies
Employer offers
- Generous time off
- Parental leave
- Wellness leave
- Healthcare
- Retirement savings program