Customer Support Team Lead
4.8
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2050–3150 €
Responsibilities
Leading and supporting an in-house customer support team, including coaching, feedback and performance reviews, real-time queue monitoring across internal and outsourced teams, shift handovers, and KPI tracking to maintain service quality.
Requirements
- Fluent English
- Team leadership
- Coaching skills
- Performance management
- KPI management
- Stakeholder management
- Project management
- Data-driven decision making
- BPO queue oversight
- Workforce management