Technical Support Engineer
4.8
Töötajate arv: 100–250
Põhitegevusala: Programmeerimine
Palk täpsustamata
Responsibilities
Providing email, chat, and phone support to customers with account administration and billing inquiries, troubleshooting and escalating technical issues, reporting bugs, and collaborating with cross-functional teams to resolve problems and maintain reporting and knowledge base documentation.
Requirements
- Excel
- SQL
- ZenDesk
- REST API
- QoS troubleshooting
- Billing reconciliation
- Account audits
- Telecom experience
- Web technology stacks
- Mentoring team members
Employer offers
- Generous time off
- Parental leave
- Wellness leave
- Healthcare
- Retirement savings program