AI Operations Lead, CS Product
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2900–4050 €
Responsibilities
Owning end-to-end automation performance for the AI support agent, including monitoring resolution and escalation patterns across markets, setting standards for effective customer resolutions, and turning those insights into measurable improvements. Running the AI Operations cadence and coordinating cross-functional work with Product, Engineering, Legal, Compliance, and BPO teams to prioritise and deliver automation fixes.
Requirements
- Operations experience
- Programme management
- Product operations
- Team management
- Performance improvement
- Cross-functional coordination
- AI failure analysis
- Performance metrics
- People development
- Written communication
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Company events
- Hybrid work
- Relocation support