Technical Support Expert
4.8
Töötajate arv: 100–250
Põhitegevusala: Programmeerimine
Palk täpsustamata
Responsibilities
Resolving routine customer support requests for Twilio accounts and billing, documenting customer and internal interactions, prioritizing tickets to meet SLA targets, and escalating complex issues to senior technical resources.
Requirements
- Account reconciliation
- Data analysis
- Technical troubleshooting
- English fluency
- Excel
- SQL
- Database queries
- Zendesk
- Salesforce
- Zuora
Employer offers
- Generous time off
- Parental leave
- Wellness leave
- Healthcare
- Retirement savings program